Returns & Shipping Policy

All items purchased are dispatched via Royal Mail.

 

Small Parcels are dispatched via Tracked 48 Services within 5-7 working days of purchase (though we are usually much swifter than this). This service aims to deliver the item within two working days, however, this may be subject to service delays. Items are dispatched Monday to Saturday of each week. 

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Tracking numbers for your orders will be provided. It is the customer's responsibility to monitor the progression of the shipment and should any issues arise report them in a timely manner.

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Snap Bar ONLY shipping is only to be chosen if your order consists of Snap Bars. These are dispatched via Tracked 48 Services within 5-7 working days of purchase (though we are usually much swifter than this). This service aims to deliver the item within two working days, however, this may be subject to service delays. Items are dispatched Monday to Saturday of each week. 

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Tracking numbers for your orders will be provided. It is the customer's responsibility to monitor the progression of the shipment and should any issues arise report them in a timely manner.

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Any orders placed using Snap Bar ONLY shipping that DO NOT consist of appropriate items will be CANCELLED.

 

It is the customer's responsibility to report any issues relating to apparent loss/damages to items to Flicker Candle Studio. 

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To report an issue please contact us at customerhelp.flickercandlestudio@outlook.com

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Please note NO ACTION can be taken in relation to an apparent loss of a parcel until the full length of the estimated delivery + 10 days has passed. This is in accordance with Royal Mail's policy

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Further information regarding refunds in the event of apparent loss/damages/dissatisfaction can be found in our Refund Policy.

International ECONOMY

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All items purchased are dispatched within 5-7 working days of purchase (though we are usually much swifter than this). If you choose INTERNATIONAL ECONOMY at checkout this service aims to deliver the item within two - twelve weeks. However, this may be subject to service delays. Items are dispatched Monday to Saturday of each week. 

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This is an UNTRACKED service. Meaning you will not be given a tracking number\be able to follow your items progress/nor be able to see when it is due to be delivered.

 

This is a cheaper, more financially economical option but YOU CHOOSE AT YOUR OWN RISK. Flicker Candle Studio is NOT liable for any losses during shipping if you choose this shipping method. 

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It is the customer's responsibility to report any issues relating, but not limited to, apparent loss/damages to items to Flicker Candle Studio.

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To report an issue please contact us at customerhelp.flickercandlestudio@outlook.com

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Further information regarding refunds in the event of apparent loss/damages/dissatisfaction can be found in our Refund Policy.

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International TRACKED

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All items purchased are dispatched within 5-7 working days of purchase (though we are usually much swifter than this). If you choose INTERNATIONAL TRACKED at checkout this service aims to deliver the item within six - seven days. However, this may be subject to service delays. Items are dispatched Monday to Saturday of each week. 

 

You will receive a tracking number once postage has been purchased. It is the CUSTOMER's responsibility to monitor this and report any issues in a timely manner. The full duration of shipping + 1 week must have passed to allow adequate delivery time and accommodate any delays before reporting a lost parcel. Flicker Candle Studio will then open an investigation into your issue and respond accordingly. 

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It is the customer's responsibility to report any issues relating, but not limited to, apparent loss/damages to items to Flicker Candle Studio.

 

To report an issue please contact us at customerhelp.flickercandlestudio@outlook.com

​

Please note NO ACTION can be taken in relation to an apparent loss of a parcel until the full length of the estimated delivery has passed.

​

Further information regarding refunds in the event of apparent loss/damages/dissatisfaction can be found in our Refund Policy.

Returns

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Flicker Candle Studio gladly accepts returns and exchanges of unwanted or unsatisfactory items in the event that the customer contacts the business within 14 days of delivery. Providing genuine reasons for items to be considered unwanted/unsatisfactory.

Items purchased must be returned back within 30 days of delivery.

Cancelations are not accepted, however, please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:

Custom or personalised orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Buyers are responsible for return postage costs and arrangements.

Items must be returned in original packaging/unused and undamaged. This includes any damage caused via the return shipping.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.